Delete your Hmmlo account and data

You don't need an account to use Hmmlo. How you delete your data depends on whether you signed in.

If you signed in (Apple, Google or email)

In the app:

1. Open Hmmlo and tap the menu at the top right of the home screen.
2. Tap Account, then Delete account.
3. Type DELETE to confirm.

Deleting your account doesn't cancel a subscription, and the App Store or Google Play keeps billing it until you cancel. Cancel it first: on iPhone or iPad in Settings › Subscriptions (https://apps.apple.com/account/subscriptions), on Android in the Play Store › Payments & subscriptions › Subscriptions (https://play.google.com/store/account/subscriptions), and for a plan bought on our website from the website version's menu (Your plan). While you have one, the app says so on the Delete account screen, with a Manage subscription link.

This deletes your account and everything we keep for it, on our servers and at RevenueCat, our purchase service, including the copy of your résumé, interview reports, talking points and settings kept with your account, and wipes the app's data on that device. The app then starts again from the beginning. Your other devices keep what is already on them until you delete the app there.

Or write to hmmlo@palmstudio.app from the address you signed in with, with the subject "Delete my account". We'll delete it within 30 days and confirm by email.

Delete your practice but keep your account

If you're signed in, your résumé, interview reports, talking points and settings are kept with your account so they're on your other devices. To delete that copy without deleting your account:

• Open the menu, tap Privacy & data, and turn on Keep my practice on this device only. The copy kept with your account is deleted at once, and your devices stop syncing; each keeps what it already has.
• Or, in Your progress, tap Delete all my practice. This deletes it from this device and from your account, and your other devices remove it too.
• Deleting a single report or résumé deletes it from your account too.

If you didn't sign in

There's no account to delete.

• On your device: delete the app. This removes your résumé, interviews, recordings, notes and settings.
• On our servers: write to hmmlo@palmstudio.app with the subject "Delete my data" and your App ID. You'll find it at the bottom of the app's menu; tap it to copy. We'll delete what we keep for it within 30 days and confirm by email.

What is deleted

• Your account, if you have one, and what we keep for it or for your App ID: the copy of your résumé, interview reports, talking points and settings kept with your account, the record of your interview minutes and extra interviews used, your interview count, and the daily counts we keep to stop abuse.
• Your customer record at RevenueCat, our purchase service: for your account and for the App IDs the app used on that device (when you delete in the app), or for your App ID (when you write to us). Apple, Google and Stripe (for purchases on our website) keep their own records of purchases.
• Extras you haven't used are lost.
• On the device you delete it from: your résumé, interviews, recordings, notes and settings.
• Usage counts, onboarding steps and survey answers are anonymous and can't be linked to you, so they can't be picked out and deleted.
• Deleting your data or your account does not cancel a subscription. Cancel it first, as described above: in Settings › Subscriptions on iPhone or iPad, in the Play Store › Payments & subscriptions › Subscriptions on Android, or, for one bought on our website, from the website version's menu (Your plan).