Help centre
How can we help?
Questions about Hmmlo? Find your answer below, or contact us. For a purchase question, add your App ID: it's at the bottom of the app's menu (tap it to copy).
Getting started
How does Hmmlo work?
Add your résumé, pick the interview (a recruiter's first call, the hiring manager, a salary talk, or a practice round with your coach) and talk. The AI interviewer asks questions for your role out loud. Afterwards your coach goes through every answer with you.
What do I need?
A microphone, an internet connection and your résumé (PDF, Word, text, or a photo of it, under 4 MB). A camera is optional. Headphones help.
How long is an interview?
Interviews need a subscription, which includes 10 minutes of interview a day: one interview of about 10 minutes. An interview ends when the day's time runs out, and extra interviews add more.
Do I need an account?
Not in the phone apps: your subscription is linked to your device's App ID. To use it on another device, sign in with Apple, Google or email in the menu under Account on both devices, or tap Restore purchases on a new one. Signed in, your résumé, reports and talking points come with you too. On the website, you connect an account after payment to keep access.
Audio & camera
The interviewer can't hear me, or I can't hear her
Check that Hmmlo may use the microphone (and the camera, if you want it) in your phone's or browser's settings. Headphones help in a noisy room. If a call drops, the interview picks up at the same question.
My browser can't open the microphone
Open the link in Safari or Chrome, and allow the microphone when asked.
Do I have to use the camera?
No. Without the camera you can still do every interview; your on-camera presence just isn't measured.
Where are my recordings?
Your videos and the audio of your answers are on the device that recorded them, and are never uploaded. If you sign in, your interview reports (transcripts, scores and notes) are also kept with your account, so they're on your other devices.
Billing
Managing or cancelling a subscription
Subscriptions are billed where you bought them. On iPhone and iPad: Settings › your name › Subscriptions. On Android: Google Play › Payments & subscriptions › Subscriptions. In the stores, cancel at least 24 hours before the current period ends. Bought on our website? Sign in, open the menu and choose Your plan, use the link in your receipt email, or contact us. You keep access until the end of the period you've paid for.
Refunds
Purchases in the app are refunded by the store: Apple at reportaproblem.apple.com, and Google through Google Play's refund process. For a purchase on our website, contact us from your account's address: website payments follow the same rule as the stores, and we refund a duplicate charge or wherever the law gives you the right.
What are extras?
One-time purchases for subscribers: an extra 10-minute interview, a longer 20- or 30-minute one, or three interviews. They never expire and work while your subscription is active.
What are talking points?
A package of its own, sold on the web for now: $4.99 once per résumé. Cal prepares five ready answers to common questions from your résumé's own facts, reads each one aloud, then listens to yours and says what you covered and missed. A new résumé is a new purchase.
Does deleting the app cancel my subscription?
No. Deleting the app, your data or your account doesn't cancel a subscription. Cancel it where you bought it.
Account & data
Deleting your data
If you signed in: menu, Account, Delete account. To delete only the practice kept with your account, turn on "Keep my practice on this device only" in the menu under Privacy & data. If you didn't sign in, delete the app, and contact us with your App ID to delete what we keep for it.
Who sees my interviews?
Only you. Your interviews, notes and scores are kept on your device and, if you sign in, with your account, so you can see them on your other devices. Nothing is shared with employers.
Is my résumé stored?
On your device, so you don't have to add it again. If you sign in, the file and what was read from it are also kept with your account, in Google Firebase in Frankfurt, Germany, so it's on every device you sign in on. If you don't sign in, we don't keep it on our servers. To keep it on your device only, turn on "Keep my practice on this device only" in the menu under Privacy & data; that deletes the copy kept with your account at once.
Is my data used to train AI?
Your résumé, answers and audio are processed by OpenAI on our behalf. Under OpenAI's API terms, data sent through the API isn't used to train their models.
Languages
Which languages can I practice in?
15 languages: English, Español, Português, Français, Deutsch, Italiano, Nederlands, Türkçe, Polski, العربية, हिन्दी, Bahasa Indonesia, 日本語, 한국어, 中文.
How do I change the language?
Choose it in the app's settings, or with the language picker at the top of this site. The interviewer speaks it, and your notes are written in it.
Contact us
Write to hmmlo@palmstudio.app and we'll help. We usually answer within two working days. See also our Privacy & data page and the Terms of Use.